We have detailed out some of our principal booking conditions, as well as other useful information about your stay. Our full booking conditions will be provided during the booking process.
Arrival and Departure
Lets run from 3.00 pm on the day of arrival until 10.00 am on the day of departure. The games room at Trevase must be vacated by 9.00 am on the day of departure.
Deposit and Full Payment
A non-refundable deposit of 25% of the rental is payable when booking. No booking shall be treated as complete until the deposit is paid. A reminder email will be sent 12 weeks before your arrival. The balance is payable ten weeks before the arrival date and non-payment of the balance by the due date may be construed as cancellation of the contract. If a booking is made within ten weeks of the arrival date, the rental must be paid in full immediately.
Damage / Good Housekeeping Deposit
On the day of arrival the card that was used to pay for your deposit will be used to pre-authorise £250 as a good housekeeping / damage deposit. If your card details are out of date or you would prefer to use a different card please notify us. This payment will not be processed if the property is left in a good condition.
You undertake on behalf of yourself, all other members of your party and any visitors to keep the premises and all furniture, fixtures, fittings and effects in or on the premises in the same state of repair and condition as they are in at the commencement of the let (reasonable wear and tear accepted). Guests usually leave the house in a superb condition.
Contact us immediately by telephone or email if you have to cancel your holiday. If a cancellation is made after settling the balance a part refund will only be given if the dates in question are re-let. We will endeavour to re-let and if successful will refund the whole (minus admin of up to £50) up to a maximum of the rental we achieve for the re-let, bearing in mind that we may have to discount the rental to achieve a re-let at short notice. Cancellation insurance is available to purchase at the time of booking.
The names of each guest should be included in the booking process and the age of anyone under 25 must also be recorded. Any additional guests added subsequently must be notified to us and agreed by us in writing. Each property can accommodate up to four extra day guests, who must pay £10 per person per day. Any additional guests over this number must be discussed with Trevase Leisure before your arrival date.
Prices and payment methods
Our prices are in Pounds GB inclusive of VAT at the current rate. Our preferred method of payment for the balance is via BACS (sort code 402411, account number 32030802). The main booker can also log on to their booking and pay via SagePay (instructions given online after booking). Payment can also be made on a card over the phone. Any cheques should be made payable to Trevase Leisure LLP and sent to our address.
The rent is fully inclusive of everything you will need for a comfortable holiday, including electricity, heating, bed linen (not including cot linen) and towels. All bedrooms have television, clock radio, coffee / tea making facilities, and hairdryer, an en-suite bath / shower room with 110 / 240v shaving point. Two travel cots, two high chairs, two stairgates and a fireguard are available on request. We provide a complimentary welcome hamper containing a selection of Herefordshire items. We also provide a complimentary starter box containing salt, pepper, kitchen roll, cloths, four tea towels, one hand towel, oven gloves, bin bags, dishwasher tablets, washing powder tablets, washing up liquid, cling film, foil, etc.
Weekly bookings run from Friday or Monday. Two or three-night weekend and four-night midweek short breaks are offered throughout the year, with the exception of Christmas and New Year weeks which can vary. If you would like a variation of this please get in touch.
Smoking and Pets
For the comfort of all of our guests, no smoking is permitted anywhere in the property. Registered assistance dogs apart, no pets are permitted inside either property.
Both properties have a level 1 and 2 access rating. Trevase Granary's living areas are on the first floor and can be accessed by a stair-lift please see the access guide for more information. Penblaith Barn has all living areas on the ground floor please see the access guide for more information. Both properties have bedrooms suitable for the less able on the ground floor with a wet room, and various aids can be provided.