Booking Information

You may access the property from 16.00 on the day of arrival (earlier arrivals are strictly by arrangement only). The time of departure is strictly 10.00 a.m. on the day of departure and the games room at Trevase must be vacated by 8.30am.

A deposit of 40% of the rental is payable when booking. The full balance is payable 90 days before arrival date, a reminder email will be sent 104 days before your arrival. Non-payment of the balance by the due date may be construed as cancellation of the contract. If a booking is made within 90 days of the arrival date, the rental must be paid in full. 

On the day of arrival the card that was used to pay for your deposit will be used to pre-authorise £250 as a good housekeeping / damage deposit. If your card details are out of date or you would prefer to use a different card please notify us. This payment will not be processed if the property is left in a good condition.

You undertake on behalf of yourself, all other members of your party and any visitors to keep the premises and all furniture, fixtures, fittings and effects in or on the premises in the same state of repair and condition as they are in at the commencement of the let (reasonable wear and tear accepted). Guests usually leave the house in a superb condition.

The £250 will be released within 7 days of the rental end date subject to satisfactory inspection of the property by the Owner or nominated representative (we do not charge for minimal accidental breakages). Please be aware that it can take up to 7 days, depending on your bank, for the funds to be released back to you so you should ensure that you have enough funds for two weeks after your departure. 

Cancellations must be immediately notified to us by phone and confirmed in writing by email.

For all bookings placed on or after 9th April 2025:

• You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details.
• Your liability for the Booking Price is dependent on the period of notice that you give us, set out below:
  Trevase Granary & Penblaith Barn:

• If you have paid in full, a partial refund of the Booking Price may be provided depending on when you notify us of the request to cancel. If you have only paid the Booking Deposit or the Booking Price in part, you may be required to make further payments to cover your liability set out in the above table. You will also be liable for the Cancellation Fee.
• We will confirm your cancellation with you in writing and notify you of any refund due to you, or payment due from you at that time.
• If you cancel your Booking, we will try and re-let the Property. If we are able to re-let the Property, we will be able to offer you a refund subject to any difference between the Booking Price and the re-let price, and excluding any additional charges which are non-refundable according to these Terms.

For example, if you have booked Trevase Granary or Penblaith Barn, and the Booking Price was £3,500 and we re-let the Property for £2,625, the refund will be £2,450, being the Booking Price less the difference in the re-let price (£875) and the Cancellation Fee (£175).

You will be liable for the Cancellation Fee to cover our costs in refunding you and attempting to re-let the Property.

• If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking, this will be regarded as a cancellation and will not be refundable.
• Where you have cancelled a Booking because of our failure to comply with these Terms or if we change these Terms under clause 3 and you elect to cancel the Booking (except where we have been affected by an Event Outside of the Parties’ Control), you do not have to make any payment to us and we will refund any monies paid in full.
• Any refunds will take up to 14 working days to be processed from the point of agreement.
• We recommend taking out suitable travel insurance.

Please see our full Terms & Conditions. 

For all bookings placed on or before 8th April 2025: Please see T&Cs that relate to your booking. 

The names and age bracket of each guest should be included in the booking process. Any additional guests (up to the property's maximum capacity of 18) added subsequently must be notified to us and agreed by us in writing. Each property can accommodate up to four extra day guests, who must pay £10 per person, per day. The names of day guests must be provided in advance. 

Our prices are in Pounds GB inclusive of VAT at the current rate. Deposits must be paid through our payment processor (Opayo) at the time of booking online. Our preferred method of payment for the full balance is via BACS, alternatively the main booker can also log on to their booking and pay via Opayo (instructions given online after booking). 

The rent is fully inclusive of electricity, heating, bed linen (not including cot linen) and towels. All bedrooms have television, clock radio, coffee / tea making facilities, and hairdryer, an en-suite bath / shower room with 110 / 240v shaving point. Two travel cots, two high chairs, two stairgates and a fireguard are available on request. We provide a complimentary welcome hamper containing a selection of Herefordshire items. We also provide a complimentary starter box containing salt, pepper, kitchen roll, cloths, four tea towels, one hand towel, oven gloves, bin bags, dishwasher tablets, washing powder tablets, washing up liquid, cling film, foil, etc.

Weekly bookings run from Friday or Monday. Two or three-night weekend and four-night midweek short breaks are offered throughout the year, with the exception of Christmas and New Year weeks which can vary. If you would like a variation of this please get in touch.

For the comfort of all of our guests, no smoking is permitted anywhere in the property. Registered assistance dogs apart, no pets are permitted inside either property.

Both properties have a level 1 and 2 access rating. Trevase Granary's living areas are on the first floor and can be accessed by a stair-lift please see the access guide for more information. Penblaith Barn has all living areas on the ground floor please see the access guide for more information. Both properties have bedrooms suitable for the less able on the ground floor with a wet room, and various aids can be provided.